On the day of the event, you will have received an email from email hidden; JavaScript is required with the subject line ‘Your E-Ticket(s) to St. Ann’s Warehouse are attached!’. Your e-ticket will be attached as a PDF which includes your link and passcode.To find your e-ticket, search your email inbox for emails from email hidden; JavaScript is required. Check your junk folder — occasionally emails can go there.

You can also login to your St. Ann’s Warehouse account and search under the ‘E-Tickets’ tab on the My Account page. If you haven’t found your link, email us at email hidden; JavaScript is required.

TO WATCH ON YOUR COMPUTER OR LAPTOP

• Open your e-ticket confirmation, sent to you on the day of the broadcast.
• Download the attached PDF, then open it from your device and click the URL link.
• At the welcome screen in your browser, type in your unique access code and click ENTER which will unlock the live broadcast page.
• You will see a video at the top of the page, click the PLAY icon to start.
• Our virtual foyer opens 30 minutes before showtime.

TO WATCH ON YOUR SMARTPHONE

• Open your e-ticket confirmation, sent to you on the day of the broadcast.
• Open the attached PDF and click the URL link.
• Type in your unique access code and click ENTER which will unlock the live broadcast page.
• You will see a video at the top of the page, tap the PLAY icon to start.
• Our virtual foyer opens 30 minutes before showtime.

Yes, you may be able to watch on your television. It does require an understanding of ‘screen casting’ or ‘screen mirroring’ (also known as ‘AirPlay’ on Apple devices). Setup for this is unique to the device you are using. Please see the following links for help with your device. Alternatively, you can use a HDMI cable to connect your computer directly to your TV.

For Screen Mirroring Instructions, please click on your device from the selection below.

From an Apple device (iPhone, iPad or Mac):

• To Apple TV
• To a Chromecast-enabled TV from your Google Chrome web browser

From an Android or Windows compatible device:

• To Roku TV
• To Amazon Fire TV
• To a Chromecast-enabled TV from your Google Chrome web browser.

Please contact the Box Office.

No. When you buy a ticket you will get a link to watch the show which can be used on one device only (phone or computer). It is linked to your email address.

Yes, you must contact the box office and provide us with the guest’s name and email address. They can assist you with your guest ticket purchase.

Yes, Medicine will be performed live from St. Ann’s Warehouse.

The Medicine broadcast is only available to viewers in the United States and Canada.

1. A poor internet connection. If you’re having lagging or syncing issues you can also change the resolution of the stream on the lower right of the streaming window. This will take the pressure off your wifi connection.
2. The web browser/device is not capable of multimedia hosting.
3. The web browser is out of date.

Sometimes these issues can be caused by your computer or internet connection. Here are some helpful troubleshooting options that may help:

Refresh your browser window.
Click the refresh icon at the top of your browser window to reload the page: ↻
Then press play again.

Close any applications you are not currently using.
Apps often run in the background and can slow down your video.

Cancel any background downloads.
Make sure you don’t have anything downloading in the background, such as software updates. This also applies to anyone else using the same internet connection/wifi network as you, or other devices in your home (iphone/ipad etc).

Close other video streaming windows.
For example any YouTube, Netflix or Hulu pages you’re not watching. These can take up a lot of extra bandwidth.

Clear the Cache and Cookies.
Your browser keeps track of websites you’ve visited and these extra temporary files can slow things down. To clear your cache and cookies, go to your browser’s settings menu.

Reboot your computer.
This can help re-establish your network connection.

Update your browser.
Make sure you’re using the most recent version of your web browser software.

Check for issues with your network service provider.
Peak times, especially evenings, can overload the network and cause slower or interrupted connections.

Reboot your modem and router.
Unplug both devices, wait 30 seconds and then plug them in again. This can help reset a slow connection.

Please make sure these mentioned areas are checked and reviewed to stream the event to a high quality. We recommend using Google Chrome web browser to stream the event.